  |  |  | | Home > Customer Service > Shipping Info
WE Deliver the Goods! (Read Our Standards)
RETURNS PROCEDURESFirst, if you need to return an item, please don't send ANYTHING without a Fly Boys issued RA# . We can't accept packages without RA#'s. Two reasons for this: Security is first, and positive control on packages is second. Email us at sales@flyboys.com in the subject line: RETURN AUTH INFO REQUEST for ORDER #XXXXX. In the main text body tell us your order number, invoice number and general issue. Return contact will be timely and a RA will be issued with all the appropriate information to return your item. Email is the the best method of communication - it allows us both to maintain clear documentation from start to finish.General Shipping Information: Fly Boys has an excellent range of shipping options to select from. Each service description should be evaluated for the best "fit". Please take your time to pick the correct option for your speed, cost and location needs. Preferred shipping via FedEx Ground and Express CONUS orders received by 1200 CST ship same day, and generally arrive within 3-5 days (Ground) of order date - location dependent. Orders after 1100 CST will ship next business day. Through 7 Dec 2011, >93.7 percent of eligible orders placed before 1200 CST shipped within 48 hours, many shipped the same day. That is pretty incredible!
INTERNATIONAL SHIPPING
Please note that delivery charges to international locations do NOT include any VAT, taxes or import fees assessed by local customs officials. Fly Boys will provide all the necessary documentation to ensure delivery and will offer personalized help in cases where our involvement may expedite the delivery process.
EMBROIDERY VS. NO EMBROIDERY
Custom embroidered items ship when completed by the method selected. SO: If you get custom embroidery and select STANDARD OVERNIGHT, it will ship that way, AFTER normal completion time for embroidery. SHIPPING OPTIONS AND EXPLANATIONS
Our rates are updated live as you select the option from FedEx or USPS. Shipping origin is Houston, Texas 77379.
Standard Shipping - FedEx GROUND / USPS PRIORITY MAIL - USA PHYSICAL/PO/APO-FPO'S
EXPRESS AND EXPEDITED SHIPPING OPTIONS - DOMESTIC USA ONLY
|
| |  | |
|
