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Shipping and Returns

Shipping and Returns

Shipping and Returns
RETURNS PROCEDURES

  • Returns should be pretty simple! Just follow a few simple directions to do it correctly.
  • Please do not return ANYTHING without a Fly Boys issued RA#, we will refuse unexpected packages. This is the Post-9/11 world we live in.
  • Use the Contact Us page and submit an inquiry for your return. Add all relevant information.
  • All return items should be in new/unused condition. Restocking fees may apply.
  • Return shipping costs are your responsibility unless FlyBoys made the error. You are welcome to use the return label provided by FlyBoys but will have the cost deducted from your return amount.
  • Embroidered or engraved items are not returnable unless an error was made by FlyBoys during production.

***PayPal Account Holders***

PayPal now offers a service where you can get refunds of your return shipping charges. Simply be a PayPal account holder, activate the "Return Shipping on Us" service in your PayPal account, and pay for your order by logging in to your PayPal account. Please see the full terms and conditions here.


General Shipping Information:

Fly Boys has a wide range of shipping options available. Each service description should be evaluated for the best "fit" for cost and speed.

We highly recommend FedEx Ground and Express

First Come First Serve (FCFS)fulfillment is used at FlyBoys.
The exception is QueueJumper orders process upon receipt and will ship within 1-2 business days, with or without embroidery (in stock items), but usually the same day.

Through October 31, 2016, over 95% of eligible orders placed before 1000 CST shipped within 3 business days, many in only 1 business day, end even some with custom embroidery. That is pretty incredible!



INTERNATIONAL SHIPPING

Please note that delivery charges to international locations DO NOT include any VAT, taxes or import fees assessed by local customs officials. Fly Boys will provide all the necessary documentation to ensure delivery and will offer personalized help in cases where our involvement may expedite the delivery process.

Our International Shipping Services are excellent and sometimes exceed your greatest expectations (Especially with FedEx International Priority). Customer Review: "Wow! One day for the embroidery and in 4 days from America to Switzerland, some national stores are slower. the product looks exactly as expected."

EMBROIDERY ORDERS

Custom embroidered items ship after completion using the selected service. SO: If you get custom embroidery and select STANDARD OVERNIGHT, it will ship that way, AFTER normal completion time for embroidery.

SHIPPING OPTIONS AND EXPLANATIONS

Our rates are updated live as you select the option from FedEx or USPS. Shipping origin is Houston, Texas 77379.

Standard Shipping - FedEx GROUND / USPS PRIORITY MAIL - USA PHYSICAL/PO/APO-FPO'S
  • GROUND SERVICE via FedEX FedEx Ground and USPS Priority Mail Transit Times or USPS. PLEASE PROVIDE A PHYSICAL ADDRESS FOR SHIPPING. P.O. BOXES accepted for USPS services. APO/FPO's ship via Priority Mail and First Class Mail ONLY!
    DO NOT SELECT IF YOUR ADDRESS ISN'T AN APO ADDRESS!
  • EXPRESS AND EXPEDITED SHIPPING OPTIONS - DOMESTIC USA ONLY
  • STANDARD OVERNIGHT OR 2nd Day Delivery via FedEx or USPS. - Available Continental US and AK, HI. **Non-major metropolitan areas may not have 2nd day delivery available.
    DO NOT SELECT IF YOU ARE AN INTERNATIONAL CUSTOMER.
  • STANDARD OVERNIGHT Delivery via FedEx - Guaranteed delivery NEXT DAY by 3p.m. most locations.
  • EXPRESS MAIL via USPS - Guaranteed delivery NEXT DAY by 3p.m. most locations, this option is best for expedited delivery to Post Office boxes only.


    INTERNATIONAL SHIPPING - (NOT an APO-FPO Address):
  • International orders ship by FedEx Express, FedEx International Mail Service (FIMS), USPS INTERNATIONAL Priority Mail or Airmail - THESE OPTIONS FOR ALL INTERNATIONAL CUSTOMERS.
  • Please be sure to include any special information concerning contact and delivery procedures during checkout to prevent delays in delivery.